Subscription Policy
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it
For your first subscription, you can cancel it fully within 24 hours of ordering. After that, the product is already being processed and on its way. For upcoming subscriptions, you can cancel them at any time except within 48 hours before the next charge, as the upcoming order is already in our system and processing at that time.
We’ve created this flexible subscription policy so you can pause or cancel anytime, except when products are already sent. However, if you receive a product and have not unboxed it, you can still send it back for a full refund. This way, you're always 100% protected. See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it
For your first subscription, you can cancel it fully within 24 hours of ordering. After that, the product is already being processed and on its way. For upcoming subscriptions, you can cancel them at any time except within 48 hours before the next charge, as the upcoming order is already in our system and processing at that time.
We’ve created this flexible subscription policy so you can pause or cancel anytime, except when products are already sent. However, if you receive a product and have not unboxed it, you can still send it back for a full refund. This way, you're always 100% protected. See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.